SwiftLabs Solutions

Use case · Industrial suppliers

Document search at industrial suppliers

At a supplier, every part carries a chain of documents: initial sample inspection report, material certificate, release, revision status. When the customer audits or complains, that chain has to be available within hours - and it sits in four systems.

Usually the process accepted fastest

What is different here

What it actually turns on at industrial suppliers.

01

Evidence is mandatory, not a convenience

Initial sample inspection reports, material certificates to EN 10204, process releases. Whatever cannot be evidenced counts as not done, regardless of whether it was.

02

The revision status decides

Customer drawings change, and with them the releases. Which revision applied to which batch is the first question asked in a complaint.

03

Every large customer brings their own filing

Their own portal, their own numbering logic, their own forms. The same information therefore exists several times over and in different shapes.

Systems we connect here

  • CAQ systems
  • PLM
  • Customer portals
  • Network drives
  • ERP
  • Mail archive

If yours is not listed, that is not an exclusion. Where no interface exists, we build one - that is the most demanding part and it is our trade.

The rule that only applies here

At a supplier, document search is a liability matter. What cannot be found within hours in an audit does not exist as far as the auditor is concerned.

The difference

The same process, once as it is today and once with us.

  1. 01Question
  2. 02Search
  3. 03Answer

A person does itThe system does it

How it runs today

  1. 01Records sit on network drives, in the mail archive and in filing structures that grew rather than were designed.
  2. 02Whoever needs something asks the colleague who worked on it last.
  3. 03If she is on holiday, what already exists gets worked out again.

How it would run with us

  1. 01The question goes to the records, not to the colleague who last dealt with them.
  2. 02The search covers network drive, mail archive and DMS at once - permissions stay exactly as they are.
  3. 03The answer names the document, the passage and the revision.

What it gets you

  • An answer no longer depends on who last touched the case.
  • The search runs across every store at once, with the permissions that already apply.
  • The answer names its source - you can check it instead of trusting it.

Where it does not fit

If the records contradict each other, the search makes that visible - it cannot resolve it. Sometimes that is the actual finding.

Frequently asked

Is this worth it at industrial suppliers?

At a supplier, document search is a liability matter. What cannot be found within hours in an audit does not exist as far as the auditor is concerned. Whether it pays for you depends on your volume - the audit establishes that.

We use a different system from the ones listed. Does it still work?

Yes. The ones listed are those we most often meet at industrial suppliers - a list, not a precondition. Where no interface exists, we build one.

What do we have to provide?

Read access to the archives that are to be searched - network drive, mail archive, DMS. A permissions rule: who may see which records. The system adopts it, it does not work around it. A dozen typical everyday questions as touchstones. Nothing more is needed to start.

How will we know it works?

On 50 prepared questions, at least 85 % come back with an answer and a correct source. Every answer names the document it came from - no source, no answer. Nobody sees records through the search that they could not open directly.

How long does implementation take?

3 to 5 weeks, depending on the state of the filing.

Does the AI decide on its own?

Pure enquiry runs independently, because it changes nothing. Anything that creates or sends a document is a different process.

When is this not worth it?

If the records contradict each other, the search makes that visible - it cannot resolve it. Sometimes that is the actual finding.

The same process, in general

This page shows the fit at industrial suppliers. The process itself is sector-independent - what matters is whether it repeats.

Document search in general

Let us start with a conversation.

You tell us where your time goes. We put it in writing: what is worth automating, and roughly what that costs.

ContactTry the process check first - two minutes