Use case · Trades
In the trades more enquiries come in than can be taken on - and many still go unanswered, because in the evening nobody picks up the phone any more. The loss is not in the enquiries that were declined but in those that never got a reply.
The entry point with the least risk
What is different here
Travel, trade and order size usually decide whether a job pays. Those are three details that appear in almost no enquiry and have to be asked for before anything can be judged.
It is not the price that decides but when somebody can come. A suggested appointment from the real calendar is therefore worth more than a fast quotation.
A burst pipe and a bathroom refit come through the same form. The separation decides who gets called within the hour and who within the week.
If yours is not listed, that is not an exclusion. Where no interface exists, we build one - that is the most demanding part and it is our trade.
In the trades you lose orders to silence, not to rejection. Reply within the hour and you beat the firm that calls back the next day.
The difference
A person does itThe system does it
How it runs today
How it would run with us
What it gets you
Where it does not fit
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
In the trades you lose orders to silence, not to rejection. Reply within the hour and you beat the firm that calls back the next day. Whether it pays for you depends on your volume - the audit establishes that.
Yes. The ones listed are those we most often meet in the trades - a list, not a precondition. Where no interface exists, we build one.
The criteria that make an enquiry a fit for you - roughly is enough, we sharpen them together. Access to the form and the mailbox, and to the calendar as well if appointments are to be suggested. A decision on which replies may go out without a person looking at them. Nothing more is needed to start.
Across 100 real enquiries the "fit / not a fit" assessment agrees with yours in at least 90 %. No enquiry goes unanswered for longer than one working day. Rejections give a reason and sound like your firm, not like a machine.
2 to 4 weeks - the entry point with the least effort.
Follow-up questions and suggested appointments run independently. Rejections and anything touching price go past a person - a wrongly declined enquiry does not come back.
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
This page shows the fit in the trades. The process itself is sector-independent - what matters is whether it repeats.
Customer enquiries in generalYou tell us where your time goes. We put it in writing: what is worth automating, and roughly what that costs.
