Use case · Construction & building services
In construction and building services the enquiry comes through main contractors, planners or tender platforms and already brings documents with it. The question is therefore less whether to reply than whether a review is worth the effort at all.
The entry point with the least risk
What is different here
Drawing sets, bills of quantities, programmes. Before anyone can judge whether it fits, that has to be read - and exactly that work is lost if you decline.
Whether a project fits technically is the second question. The first is whether people are free in the period concerned - and that hangs on projects that have not been awarded yet.
An enquiry from a long-standing client is handled differently from one out of a portal. That is not arbitrary but experience with payment behaviour and variation claims.
If yours is not listed, that is not an exclusion. Where no interface exists, we build one - that is the most demanding part and it is our trade.
In construction, even reviewing an enquiry costs money. The pre-selection is therefore the process with the best ratio of effort to effect.
The difference
A person does itThe system does it
How it runs today
How it would run with us
What it gets you
Where it does not fit
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
In construction, even reviewing an enquiry costs money. The pre-selection is therefore the process with the best ratio of effort to effect. Whether it pays for you depends on your volume - the audit establishes that.
Yes. The ones listed are those we most often meet in construction and building services - a list, not a precondition. Where no interface exists, we build one.
The criteria that make an enquiry a fit for you - roughly is enough, we sharpen them together. Access to the form and the mailbox, and to the calendar as well if appointments are to be suggested. A decision on which replies may go out without a person looking at them. Nothing more is needed to start.
Across 100 real enquiries the "fit / not a fit" assessment agrees with yours in at least 90 %. No enquiry goes unanswered for longer than one working day. Rejections give a reason and sound like your firm, not like a machine.
2 to 4 weeks - the entry point with the least effort.
Follow-up questions and suggested appointments run independently. Rejections and anything touching price go past a person - a wrongly declined enquiry does not come back.
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
This page shows the fit in construction and building services. The process itself is sector-independent - what matters is whether it repeats.
Customer enquiries in generalYou tell us where your time goes. We put it in writing: what is worth automating, and roughly what that costs.
